Refund policy

Returns & Refunds Policy

Returns

We accept return requests within 15 calendar days from the delivery date of your order.

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it;
  • Be in its original packaging, including accessories and tags (if applicable);
  • Not show signs of damage caused by misuse, improper handling, or wear after delivery.

To initiate a return, please contact us at holyglows@outlook.com and include:

  • Order number
  • Full name
  • Reason for the return
  • Photos of the product (if applicable)

Once your request is approved, we will provide instructions on how to return your item.
Returns sent without prior authorization will not be accepted.

Non-Returnable Items

We do not accept returns for:

  • Custom or made-to-order products
  • Gift cards
  • Consumable or perishable items
  • Intimate, hygienic, or sanitary goods that have been opened or used
  • Any item that has been used, altered, or damaged due to reasons not attributable to us

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within a reasonable time after delivery at holyglows@outlook.com, including your order number and photo evidence.

In such cases, we will review the situation and, where applicable, offer one of the following:

  • Replacement of the product
  • Full or partial refund
  • Another appropriate solution depending on the case

This policy does not limit any mandatory consumer rights that may apply under applicable laws.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method within a reasonable timeframe.
The time it takes for the refund to appear may vary depending on your bank, card issuer, or payment provider.

Return Shipping Costs

  • For returns due to change of mind, the customer is responsible for return shipping costs.
  • For defective, damaged, or incorrect items, we will cover the return shipping cost or provide an equivalent solution, depending on the case.

Original shipping costs are non-refundable unless required by law or if the error was ours.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us at:
holyglows@outlook.com

Return Address

Authorized returns must be sent to the following address:

C/ Incawasi A-9, Peru, PE-CUS, 08004, Peru

Sale Items

Items purchased on sale or with a discount may be subject to different return conditions for change-of-mind requests.
This does not affect your rights in cases of defective, damaged, or incorrect products.

International Orders

We ship to multiple countries. Customers are responsible for checking any local restrictions, import taxes, duties, or customs fees applicable in their country, unless otherwise stated at checkout.

Contact

If you have any questions about returns or refunds, please contact us at:

holyglows@outlook.com